FREQUENTLY ASKED QUESTIONS:

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PURCHASE PROCESS

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Click the “add to cart” button to put the item in your shopping cart, continue shopping if you want to buy more products. You can view and change your shopping cart anytime by clicking the “view cart” button. To finish the purchase click on the “proceed to checkout” button in your shopping cart and follow the instructions on the regarding billing, shipping, and credit card information. Make sure to match the card with the correct billing address! Click “complete” to finish the transaction. An email will be sent to you to confirm the purchase.

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SHIPPING CHARGES

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We offer free ground shipping within the USA. The shipping charges for international orders are calculated at checkout. All products are shipped from our San Diego warehouse.

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SALES TAX

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We add sales tax for orders shipped within California only. Buyers purchasing goods in other states are responsible for complying with local state tax laws.

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PAYMENT AND SECURITY

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Tina Frantz Designs accepts Credit Card Payments. Currently the following currencies are accepted USD (US dollars), AUD (Australian dollars), CAD (Canadian dollars), CHF (Swiss franc), EUR (Euro), GBP (British pound), NOK (Norwegian krone), SEK (Swedish krona) and DKK (Danish krone).

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We use a secure shopping cart. All personal information you enter will be processed through a secure server. All major credit cards and other forms of payment are accepted,

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LEAD TIME

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Orders are usually shipped within 5 business days.

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RETURN & REFUND POLICY

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Unless otherwise noted in the product description, items purchased from Tina Frantz Designs may be returned within 30 days after receipt for exchange or refund only if in original condition including tags and original packaging. Returns must be authorized by Tina Frantz Designs. Please contact us at by email at info@tinafrantzdesigns.com. We will issue a RA (Returned Authorization) number which needs to be included on your shipping label. Returns without an RA number will not be accepted. All returns are to be shipped freight prepaid.
Please note: All sales of discounted items are FINAL SALES. No return or exchanges on discounted items.

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CHANGES TO TERMS AND CONDITIONS

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Tina Frantz Designs reserves the right to modify or change the terms of use of this site with or without notification.